About Our Products
Is bamboo toilet paper as soft as regular toilet paper?
Absolutely! Our 3-ply bamboo toilet rolls are incredibly soft — many customers say they're softer than the conventional brands they used before. Bamboo fibres are naturally smooth and gentle, making them ideal for sensitive skin.
Is Woody Paper safe for septic tanks?
Yes! Our bamboo toilet paper is fully septic-safe and biodegrades faster than conventional toilet paper. It's also safe for all standard plumbing systems.
Where is your bamboo sourced from?
Our bamboo is FSC-certified and sourced from responsibly managed bamboo forests. No old-growth forests or natural habitats are disturbed in the process.
Is your packaging really plastic-free?
Yes, 100%. Every roll is wrapped in recyclable paper and shipped in recycled cardboard boxes. We don't use a single piece of plastic anywhere in our packaging.
Orders & Delivery
How long does delivery take?
We aim to deliver within 2-3 working days across the UK. Orders placed before 2pm are typically dispatched the same day.
Do you offer free shipping?
Yes! We offer free UK delivery on all orders over £20. For orders under £20, a small delivery charge applies.
Can I return my order?
We offer a 30-day money back guarantee. If you're not completely happy with your order, contact us and we'll make it right — no questions asked.
Subscriptions
How does the subscription work?
Choose your products, select your delivery frequency (monthly, every 2 months, etc.), and we'll handle the rest. You save 5% on every order and get free delivery — and you can pause, skip, or cancel anytime.
Can I cancel my subscription anytime?
Absolutely. There are no contracts or commitments. You can cancel, pause, or change your subscription at any time from your account dashboard.