We’re passionate about using business as a force for good, and that includes ensuring that you are 100% happy with your purchase. We feel confident that you will love Woody Paper, but if for any reason this is not the case, please follow the simple steps below and we will arrange a full refund:

1. Contact us at [email protected] to let us know that you’re unhappy with your purchase, and we will provide you with return details. Please let us know as much detail as possible so we can understand the issue and use this to make improvements for the future. Please note we are not liable for your return postage costs. Once goods are received at our warehouse, we will issue a full refund.
2. Send us back the remaining product – we appreciate that you may have tried more than one roll before reaching a conclusion about the product, so we don’t expect to receive a full carton. We think at least 20 rolls to be unused and in good condition is a fair expectation. Please be sure to obtain proof of posting or a tracking number.
3. Once we receive the returned carton, and the contents are approved, we will arrange a full refund, without any fuss or delay.

Please note that our happiness guarantee is valid for 30 days following receipt of goods, and refunds will be made to the same payment method used in the purchase of the original order

In addition:

• We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship.
• Fulfilment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.
• WOODY PAPER holds the right to refuse refunds or exchanges if damaged or unwanted products are returned without reporting within 5days of delivery.
• We may require photographic evidence of purchase before return is processed (photographic evidence must be sent to [email protected] with clear description of damages or fulfilment issue)
• WOODY PAPER will refund the price you purchased your item at -this includes sale items or voucher purchased items and delivery costs.
• In the event of discontinued or no stock of the returned item, we will refund the full amount the item was purchased at (see above)
• We can only refund or replace items purchased from our online store. Any items purchase from our distributing partners must be returned to the store purchased at, in order for us to maintain accurate stock levels.
• All returns will be inspected before replacements and/or refunds are issued.
• In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
• Please allow up to 7 working days for your return/refund to be processed.
• Goods returned are your responsibility until they reach our warehouse. Please make sure it’s packed up properly and can’t get damaged on the way.
• All returns must be sent to the below address AFTER contacting [email protected] to advise of the reason for return, so we can provide you with a returns reference.

Address – Woody Paper LTD. 18, Foxglove Walk, Crawley, West Sussex, RH11 9DY